Policies

To ensure you receive the full benefit of your treatment, we kindly ask that you arrive on time for your appointment.

If you arrive more than 10 minutes late, your appointment may need to be shortened or rescheduled in order to respect the time reserved for other patients.

Our schedule is thoughtfully curated to provide each patient with personalized attention, and we appreciate your partnership in helping us maintain that standard of care.

Please refer to our Cancellation Policy for details regarding applicable fees.

Your safety and results are always our priority. If, on the day of your appointment, you are not a candidate for treatment due to medical contraindications or other concerns, our providers may recommend postponing or rescheduling your service. In these cases, our standard cancellation policy will apply. Exceptions may be made in extraordinary circumstances at the discretion of clinic management.

If you are unsure which treatment or plan is right for you, we encourage scheduling a consultation with one of our providers. This allows us to carefully assess your goals and create a personalized plan tailored specifically to you.

We understand that life happens and schedules may need to change. If you need to cancel or reschedule your appointment, we kindly request at least 48 hours' notice so we may offer that time to another patient.

Cancellations or reschedules made within 48 hours will result in a $50 fee charged to the card on file. Missed appointments (no-shows) will incur a $75 non-refundable fee.

If the card on file has insufficient funds, the cancellation fee will be applied to your next visit.

Our providers are often booked weeks to months in advance, and last-minute changes make it difficult to accommodate patients on our waitlist. We deeply value both our patients' time and our team's time, and this policy allows us to continue delivering the level of care and attention each patient deserves.

By scheduling an appointment, you acknowledge and agree to this cancellation and no-show policy.

All services rendered at The Refinery are non-refundable. Aesthetic and wellness outcomes vary from person to person, and while we are committed to delivering thoughtful, expert care, specific results cannot be guaranteed. Any additional treatments needed to achieve desired outcomes are the responsibility of the patient.

Retail products are non-refundable. Defective products may be exchanged within 14 days of purchase for the same item only.

Gift cards and treatment packages are non-refundable and non-transferable. All gift card purchases are final sale.

All individual services and treatment packages must be redeemed within one year from the date of purchase.

Services or packages not used within this timeframe will expire and are non-refundable. We encourage patients to schedule treatments in advance to ensure availability and maximize their investment.

While we love animals, we kindly ask that pets remain at home during your visit to The Refinery. Only trained service animals are permitted inside our healthcare facility.

If you arrive with a pet that is not a service animal, you will be asked to make arrangements for the animal prior to your appointment.

Thank you for your understanding and for helping us maintain a safe and comfortable environment for all patients.

The Refinery reserves the right to update or modify pricing and policies at any time in order to best serve our patients and team.

Our goal is to provide a professional, elevated experience rooted in consistency and respect. These policies are designed to support our providers, protect our patients’ time, and ensure fairness for all. We sincerely appreciate your understanding and partnership.

Please note that we do not accept personal checks.

Effective Date: 1/21/2025

The Refinery: Medical Aesthetics and Wellness, PLLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you opt in to receive SMS messages from us.

Information We Collect

When you opt in to receive SMS messages, we collect:

• Your phone number
• Consent to send SMS messages

How We Use Your Information

We use your information to:

• Send you the SMS messages you’ve opted in to receive
• Provide updates, promotions, or other relevant content based on your preferences

Sharing Your Information

We do not share your phone number or SMS opt-in information with third parties for marketing purposes.

Your Rights

You can opt out of receiving SMS messages at any time by replying with “STOP” to any message we send you.

Data Security

We implement reasonable measures to protect your personal information from unauthorized access or disclosure.

If you have questions or concerns about our privacy practices, contact us at 615-767-1070.

Effective Date: 1/21/25

By opting in to receive SMS messages from The Refinery: Medical Aesthetics and Wellness, PLLC (“we,” “us,” “our”), you agree to the following terms:

1. SMS Messaging Service
By providing your phone number, you consent to receive SMS messages, including updates, promotions, and other relevant content.

2. Message Frequency
You will receive up to 5 messages per month.

3. Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.

4. Privacy Policy
Your information will be handled in accordance with our Privacy Policy, above.

5. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. You may also contact us directly at [Insert Contact Information].

6. Liability
We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.

By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.